Refund policy

Last updated: November 7, 2026

14-day returns

You can return any full-price Hoonas piece within 14 days of delivery for a refund to your original payment method. Items must be unworn, unwashed and undamaged, with all original tags attached and in their original packaging. Items marked final sale on the product page can't be returned.

How to start a return

Email us at hello@hoonasstore.com with your order number and the items you'd like to return. We'll reply within one business day with your return instructions and address. Returns sent without contacting us first may not be accepted.

Return shipping is paid by the customer unless the item arrived faulty, damaged or incorrect. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund including shipping.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order.

Refunds

Once your return arrives and passes inspection, we'll email you to confirm the refund. Refunds are issued to the original payment method within 5–10 business days; your bank may take a few extra days to show it. Original shipping charges are not refunded unless the item was faulty or incorrect.

Cancellations

Email us as soon as possible. We can cancel any order that hasn't shipped yet for a full refund.

This policy does not limit any rights you have under applicable consumer protection law.

Contact

Hoonas is operated by Education Collective International LLC. Questions about returns: hello@hoonasstore.com or (307) 902-5221.